RETURN & EXCHANGE POLICY

All OONY apparel is carefully hand-knitted to provide a natural, eco-friendly product in a smoke-free and clean environment.  We inspect each item before it is shipped to ensure the utmost quality and craftsmanship.

Differences in products are the result of artisanal work. Each piece might ever so slightly vary in size,  fitting, yarn color, which adds to the uniqueness of each piece. If you are not entirely satisfied with your purchase, please handle your piece carefully so it is shipped back in the condition it was received, 

It is important to us that you are completely satisfied with your purchase but in case you want to return your product, please let us know within 24 hours of receiving your shipment.

you can contact us at info@oony.ca for further assistance. We accept returns within ten business days after shipment has been received by the customer.

Please return your item in perfect unworn and original condition with the receipt, tags attached, and dust bag. Any items that are returned to us in a damaged, soiled, or otherwise altered and less than perfect condition may not be accepted and may be sent back to the customer. The shipped cost will be added.

Merchandise returned for exchange must be returned pre-paid, as we are unable to accept COD (cash on delivery) returns. We recommend that you insure the parcel is tracked and insured to an appropriate value. Please retain a copy of the proof of postage certificate and ensure that the goods are adequately covered for compensation. We are not responsible for any items lost in the post. A refund for the full value of the items will be issued excluding any taxes, import duties, and shipping costs, incurred following an inspection of the piece to ensure all criteria are met.

If you request an exchange we will email you on receipt of your return parcel with confirmation of your credit amount or dispatch of a replacement. This website will automatically display prices without sales tax. All relevant import taxes and duties must be paid by you when the item is delivered.